Terms & Conditions
The Good Root
A Brand of Propatom Pvt. Ltd.
Effective Date: 23 October 2026
Last Updated: 23 October 2026
1. Introduction
Welcome to The Good Root!
The Good Root is a brand owned and operated by Propatom Pvt. Ltd., a company based in Ghaziabad, Uttar Pradesh, India.
These Terms & Conditions ("Terms") govern your access to and use of our website, www.thegoodroot.in, including browsing our products, placing orders, making payments, and accessing our services.
By accessing or using our website, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
If you do not agree with any part of these Terms, please discontinue using our website.
2. Eligibility to Use Our Website
By using our website, you confirm that you are legally capable of entering into a binding contract under applicable Indian laws.
Individuals below the age of 18 should use the website and make purchases only under the supervision of a parent or legal guardian.
You agree to provide accurate, complete, and updated information whenever required for placing orders or accessing our services.
3. Products and Product Information
The Good Root offers a range of packaged food and healthy-snacking products, including flavoured makhana, millet-based puffs, and other food products introduced from time to time.
We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, packaging details, and prices displayed on our website are accurate and up to date.
However:
Product images are for representation purposes, and actual packaging or appearance may vary.
Product availability is subject to stock.
Ingredients, nutritional values, and packaging specifications may change in accordance with product improvements or regulatory requirements.
Minor variations in colour, texture, shape, and appearance may occur between product batches.
Product information displayed on the website may occasionally contain typographical or technical errors.
Customers are advised to carefully read the product label, ingredients, allergen information, storage instructions, and expiry or best-before details before consumption.
In the event of a material discrepancy between the website description and the delivered product, customers may contact our support team for assistance.
4. Pricing and Availability
All product prices displayed on our website are in Indian Rupees (INR), unless otherwise specified.
Prices may include or exclude applicable taxes and delivery charges, as clearly indicated during checkout.
The Good Root reserves the right to:
Revise product prices from time to time.
Introduce or discontinue products.
Modify promotional offers and discounts.
Limit order quantities where reasonably necessary.
Correct pricing or listing errors.
Any applicable delivery charges, taxes, and additional fees will be displayed before the customer confirms the order.
Once an order is accepted, its confirmed price will not be changed except as permitted by applicable law or with the customer's agreement.
5. Orders and Order Confirmation
When you place an order through our website, you agree to provide accurate billing, shipping, and contact information.
After placing an order, you may receive an acknowledgement through email, SMS, WhatsApp, or another available communication channel.
An order acknowledgement does not necessarily constitute final acceptance of the order.
Orders are subject to successful payment verification, product availability, and confirmation by The Good Root.
We may decline or cancel an order for legitimate reasons, including:
Product unavailability.
Incorrect or incomplete delivery details.
Payment failure or suspected fraudulent activity.
Technical or pricing errors.
Delivery restrictions affecting the requested location.
If a prepaid order is cancelled by us after payment has been successfully received, the applicable amount will be refunded through the original payment method or another mutually agreed method.
We will communicate material order cancellations to the customer using the contact details provided.
6. Payments and Transactions
Payments made through our website may be processed using authorised third-party payment gateway providers.
Depending on availability, supported payment methods may include:
Credit cards
Debit cards
UPI
Net banking
Digital wallets
Other payment methods displayed at checkout
Customers are responsible for providing valid payment information and ensuring that they are authorised to use the selected payment method.
The Good Root does not intentionally store complete card details, CVV numbers, or banking passwords on its own systems.
All payment transactions are subject to the terms, security procedures, and processing requirements of the respective payment providers.
If a payment is deducted but an order is not confirmed, customers should contact our support team with the relevant transaction details.
7. Shipping and Delivery
We aim to process and dispatch orders within the estimated timelines communicated on our website or during checkout.
Delivery timelines may vary depending on:
Customer location and serviceability.
Product availability.
Courier and logistics partner operations.
Public holidays or unforeseen disruptions.
Weather conditions or circumstances beyond our reasonable control.
Estimated delivery timelines are indicative unless expressly guaranteed.
Customers are responsible for providing accurate and complete shipping information.
If a delivery is unsuccessful due to an incorrect address, customer unavailability, or refusal to accept the package, additional delivery charges may apply where disclosed and permitted by law.
For detailed information, please refer to our Shipping Policy.
8. Cancellations, Returns and Refunds
As The Good Root primarily deals in packaged food products, cancellations, returns, and refunds are subject to product-specific conditions, food safety considerations, and applicable consumer protection laws.
Customers may be eligible for assistance, replacement, or refund in circumstances such as:
Receiving an incorrect product.
Receiving a damaged or defective product.
Receiving an expired product.
Receiving a product that materially differs from the confirmed order.
Other circumstances where a remedy is required under applicable law.
Requests will be assessed based on the circumstances, supporting information, and applicable legal requirements.
Customers may be asked to provide order details, product photographs, packaging information, or other reasonable evidence to help us investigate an issue.
Our detailed Cancellation, Return & Refund Policy will explain the applicable procedures, eligibility conditions, and timelines.
Nothing in these Terms limits any non-excludable rights or remedies available to consumers under applicable Indian law.
9. Offers, Discounts and Promotional Campaigns
The Good Root may introduce promotional offers, discount codes, contests, giveaways, loyalty programmes, and other marketing campaigns from time to time.
Such promotions may be subject to additional terms, including:
Offer validity periods.
Eligibility requirements.
Minimum purchase values.
Product-specific restrictions.
Redemption limits.
Stock availability.
Applicable geographical restrictions.
Unless otherwise stated, promotional offers cannot be combined with other discounts.
We may modify, suspend, or withdraw promotional campaigns in accordance with their published terms and applicable laws.
For contests, giveaways, or prize-based promotions, separate campaign-specific terms will govern eligibility, selection of winners, prize distribution, and any applicable taxes or legal requirements.
10. Customer Responsibilities
By using our website, you agree:
To provide truthful and accurate information.
Not to engage in fraudulent or unlawful transactions.
Not to misuse website functionality or payment systems.
Not to attempt unauthorised access to our website or servers.
Not to upload malicious software, harmful code, or misleading content.
Not to interfere with the website's normal operation.
Not to reproduce or commercially exploit website content without appropriate permission.
We may restrict access or take appropriate action where misuse, fraud, or unlawful activity is reasonably suspected, subject to applicable law.
11. Intellectual Property Rights
All content available on The Good Root website, including but not limited to:
Brand name and logo
Product names and packaging designs
Website layout and graphics
Product photographs and videos
Written content and descriptions
Illustrations and promotional materials
Trademarks and other brand assets
is owned by Propatom Pvt. Ltd. or used under appropriate authorisation, unless otherwise stated.
Such content may be protected under applicable intellectual property laws.
No part of the website may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission from the relevant rights holder, except as permitted by law.
12. Product Consumption and Health Information
The Good Root is committed to offering quality packaged food products.
However, individual dietary requirements, preferences, sensitivities, and allergies may vary.
Customers should:
Review ingredient and allergen information before consumption.
Follow storage instructions printed on the packaging.
Check the best-before or expiry date.
Consume products in accordance with the information provided on the label.
Seek professional medical advice where necessary regarding specific dietary restrictions or health conditions.
Any general nutritional or wellness-related information presented on our website is for informational purposes and should not be considered a substitute for professional medical or dietary advice.
We do not claim that our products diagnose, treat, cure, or prevent any disease unless such claims are expressly authorised under applicable law.
13. Food Safety and Quality
The Good Root aims to maintain appropriate food quality, hygiene, packaging, and safety standards in accordance with applicable Indian food regulations.
Our products are intended to be handled, stored, and consumed in accordance with the instructions printed on their packaging.
Customers should avoid consuming products if the packaging is visibly damaged, tampered with, or otherwise indicates a potential food safety concern.
In such cases, customers are encouraged to contact our customer support team with the relevant product and batch details.
Applicable statutory product information, including food safety licence details where required, will be provided on product labels or other legally required locations.
14. Privacy and Data Protection
We respect your privacy and are committed to handling personal information responsibly.
Information collected through our website may be used for order processing, delivery coordination, customer support, website improvement, and marketing communications where legally permitted.
For details about how we collect, use, store, and protect personal information, please refer to our Privacy Policy available on our website.
15. Third-Party Services and External Links
Our website may contain links to third-party websites or integrate services operated by independent providers, including payment gateways, delivery partners, and social media platforms.
These third parties may operate under their own terms and privacy policies.
The Good Root does not control independent third-party websites and is not responsible for their content or practices.
However, this provision does not exclude responsibilities that The Good Root may have under applicable law in relation to services offered through our website.
16. Limitation of Liability
We make reasonable efforts to maintain accurate website information, reliable services, and secure transactions.
However, temporary technical errors, maintenance interruptions, network failures, or circumstances beyond our reasonable control may affect website availability.
To the extent permitted by applicable law, Propatom Pvt. Ltd. shall not be liable for indirect or consequential losses arising solely from circumstances for which it is not legally responsible.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, defective products, statutory consumer remedies, or any other liability that cannot lawfully be excluded.
17. Force Majeure
The Good Root shall not be held responsible for delays or failures in performing obligations to the extent caused by events beyond its reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, strikes, or widespread technical failures.
Where such circumstances affect an order, we will make reasonable efforts to communicate the situation and provide appropriate assistance or remedies in accordance with applicable law.
18. Changes to Terms & Conditions
We may update these Terms & Conditions periodically to reflect changes in our business operations, website functionality, products, services, or applicable legal requirements.
Updated Terms will be published on this page along with the revised date.
Changes will not retrospectively remove rights already accrued under confirmed transactions or applicable law.
We encourage customers to review these Terms periodically.
19. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and other mandatory jurisdictional requirements, disputes arising from these Terms shall be subject to the jurisdiction of competent courts in Ghaziabad, Uttar Pradesh, India.
Nothing in this provision restricts a consumer's right to approach an appropriate consumer dispute redressal authority or other competent forum under applicable law.
20. Contact Us
For questions, concerns, order-related assistance, or clarification regarding these Terms & Conditions, please contact us.
The Good Root
A Brand of Propatom Pvt. Ltd.
Email: hello@thegoodroot.in
Phone: +91 7065846010
Registered Office: Propatom Pvt. Ltd., Ghaziabad, Uttar Pradesh – 201013, India
Website: www.thegoodroot.in
Our customer support team will make reasonable efforts to assist you with your enquiries and concerns.
© 2026 The Good Root. A Brand of Propatom Pvt. Ltd. All Rights Reserved.